Our Services
Since its establishment, Huashuo Machinery has continued to expand its market scale with high-quality thermal radiation burner products and professional services, with a product sales network covering the whole country and exported overseas.
Domestic Market: Huashuo thermal radiation burners have been sold in multiple provinces and cities including , serving customers across industries including automobile manufacturing, hardware processing, furniture production, electronic appliances, and food processing. The company has established a comprehensive sales and service network in North China, East China, and Central China, enabling rapid response to customer needs and providing timely technical support and after-sales service.
Overseas Market: Huashuo Machinery actively explores international markets, and our products have been exported to countries including Thailand and Russia. With excellent cost-effectiveness and stable performance, they have been highly recognized by overseas customers. The company has an independent foreign trade team that can provide professional international trade services, support multi-currency settlement and various trade cooperation methods, and is committed to bringing high-quality Chinese thermal radiation burner products to the global market.
Huashuo Machinery always adheres to the business philosophy of "quality first, customer supreme," winning customer trust with stable product quality and attentive service. Our market share has steadily increased, making us a rapidly rising new brand in the thermal radiation burner field.
Service System
Huashuo Machinery has established a comprehensive "pre-sales — in-sales — after-sales" full-process service system, creating greater value for customers with professional, efficient, and attentive service.
Pre-sales Service
- Professional Technical Consultation: Senior engineers provide one-on-one answers to product questions, recommending the most suitable models based on customers' working condition requirements.
- Customized Solution Design: We provide customized combustion system solutions for customers' special needs, issuing detailed technical proposals and parameter configurations.
- On-site Survey and Evaluation: We can arrange technical personnel to conduct on-site surveys of working conditions, evaluate installation conditions, and provide professional installation layout suggestions.
- Sample Testing Service: We can provide product samples or test prototypes, allowing customers to verify the heating effect and energy-saving performance on-site.
In-sales Service
- Production Progress Follow-up: After order placement, a dedicated account manager follows up on the production progress throughout the process and timely feedbacks the production status to customers.
- Full-process Quality Control: Strict quality inspection standards are implemented during the production process, and customers or third parties are invited to conduct inspection and acceptance at key processes.
- Professional Packaging and Transportation: We adopt export-level standard packaging to ensure product transportation safety, supporting various logistics methods for delivery to designated locations.
- Installation Technical Guidance: We provide detailed installation manuals and video tutorials. Technical engineers can remotely guide installation and commissioning, or provide on-site installation services.
After-sales Service
- Warranty Commitment: The complete machine comes with a 12-month warranty period, and non-human damaged parts are replaced free of charge during the warranty period.
- Quick Response Mechanism: After-sales issues are responded to within 2 hours, solutions are provided within 48 hours, and engineers can be arranged for on-site service in emergency situations.
- Regular Return Visits and Maintenance: We establish customer files and conduct regular telephone return visits to understand product usage and provide maintenance suggestions.
- Technical Training Service: We provide professional technical training for customer operators, including equipment operation, daily maintenance, and common troubleshooting.
- Lifetime Technical Support: We provide lifetime technical support and spare parts supply for products, ensuring long-term stable operation of equipment.
FAQ
How many days you need to install the equipment?
5 hours per unit
How many staff abroad you sent to install the equipment?
1-2 persons
You have sales target finished amount requirement to the distributor?
10 million RMB per year
Can I transfer the money to you then you pay to other supplier?
No
Can I delivery the goods from other supplier to your factory? Then load together?
No
When will you leave your factory and to have your spring festival holidays?
20 days
Can the equipment be installed under hot weather?
Yes
Can Your products be installed under the cold weather?
Yes
Do You have office in shanghai or guangzhou that i can visit?
No
Can you send your staff to install the equipment for us?
Yes
Can I only buy some spare parts from you?
Yes
Will you will attend the fair to show your products?
Yes
Can you send your equipment to my warehouse in guangzhou?
Yes
How long it takes you to provide the designing options for us?
1 day
What is your products standardization?
GB/19001-2016/ISO9001:2015
How do you pack the equipment?
Carton
Can you can design the equipment according to our size?
Yes
How many years have your company made this kind of equipment?
15 years
How many staffs do you have in your factory?
30
How can I to be your agent in my country?
You provide the company's qualifications, and we will conduct the review.
Do you have any agent in our country?
No
Do you have any real project pictures of the equipment?
Yes
How far is your factory from the city hotel?
1km
How far is your factory from the airport?
20km
How long it will take from guangzhou to your factory?
4 hours
Where is your factory located?
No. 3 Chuangfu Road, Shuangjie Town, Beichen District, Tianjin, China
Do you provide free spare parts ?
None
What is the age range for your products?
18+
Do you have detailed and professional installation manual?
Yes
If OEM is acceptable?
Yes
Do you provide sample? Free or charge?
Available with charge
What is your term of payment?
Subject to contract terms
What is your MOQ?
1 unit
Are you a trading company or a manufacturer?
Manufacturer
How long is your delivery time?
3-10 days (depending on quantity)
How many production lines in your factory?
3 lines
